4/7/2023 0 Comments Netiquette![]() If you feel that the behaviour is not a one-off or if it falls into the realm of racism, sexism or is threatening, alert your line manager or consult a confidential contact as appropriate. If you are offended by something online, express your feelings calmly to the appropriate person - preferably by private email, not by ‘reply all’. Try to ignore others’ attempts to antagonise. Instead, email an alternative perspective. Personal attacks inhibit communication by raising everyone’s defences. So, in response, never criticise the sender online. Don’t turn a ‘flame’ into a forest fire.Ī ‘flame’ is email content that takes a particularly nasty, mean-spirited tone. Offensive language is contrary to the code of behaviour. ![]() Never - and that does mean never - use words that could be considered sexist, racist or ageist, or express a social viewpoint that could be regarded as insensitive, prejudiced or biased – and therefore disrespectful. Never use text speak – such as, IMHO (In My Humble Opinion) or FWIW (For What It’s Worth). So always provide a brief description of unfamiliar terms. Not everyone reading your email will be familiar with NHS jargon or even words that are local to your area. If the message needs a lot of detail, perhaps email is not the best way to communicate it. ![]() Be clear and conciseĮmails should be easy to understand, so avoid too much background information. ![]() Take a few momments to profread before you sned something! Frequent typographical errors or misspellings will distract readers and can leave a bad impression. People don’t turn off their feelings when they turn on their computer. If you wouldn’t say something to a person face to face, then you shouldn’t write it in an email. Never send an email you wouldn’t like to receive yourself. ![]()
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